Terms of Service

1. Description of Services

Clien.ai is an AI-powered user research platform that enables users to conduct interviews with AI-generated personas for product validation and research purposes. The Services allow users to create projects, generate AI personas, conduct simulated interviews, and receive AI-generated insights based on those interviews.

Important: The AI personas and their responses are simulated and generated by artificial intelligence. They are not real people. The insights generated should be used as a starting point for research and validation, not as a definitive replacement for research with real users.

2. Accounts

2.1 Account Creation

In order to use certain features of the Services, you must register for an account ("Account") using your email address or through Google authentication. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your Account at any time by contacting us. We may suspend or terminate your Account in accordance with Section 9.

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorised use, or suspected unauthorised use, of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

3. Access to the Services

3.1 Licence

Subject to these Terms, we grant you a non-transferable, non-exclusive, revocable, limited licence to use and access the Services solely for your own personal or internal business use.

3.2 Restrictions

The rights granted to you in these Terms are subject to the following restrictions:

• You shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Services, whether in whole or in part, or any content displayed on the Services;
• You shall not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services;
• You shall not access the Services in order to build a similar or competitive website, product, or service;
• Except as expressly stated herein, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means;
• You shall not use the Services to generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable;
• You shall not use automated scripts, bots, or other means to access the Services beyond normal use.

3.3 Modification

We reserve the right, at any time, to modify, suspend, or discontinue the Services (in whole or in part) with or without notice to you. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Services or any part thereof.

3.4 Ownership

Excluding any User Content that you may provide (defined below), you acknowledge that all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Services and its content are owned by us or our suppliers. Neither these Terms nor your access to the Services transfers to you any rights, title, or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 3.1. We reserve all rights not granted in these Terms.

4. Subscriptions and Payments

4.1 Plans

The Services are available in the following tiers:

Free Tier: $0/month — Includes 1 project, 3 personas per project, and 5 interviews per month.

Pro Tier: $29/month or $290/year — Includes 5 projects, 10 personas per project, and 100 interviews per month.

We reserve the right to modify pricing and tier features at any time with reasonable notice.

4.2 Billing Cycle

You will be billed in advance on a recurring basis ("Billing Cycle"). Billing Cycles are set on a monthly or yearly basis, depending on your selected plan.

4.3 Auto-Renewal

You agree that at the end of each Billing Cycle, your Subscription will automatically renew and your payment method will automatically be charged at the start of each new Subscription period for the fees and taxes applicable to that Billing Cycle, under the same conditions as the prior Billing Cycle, unless you cancel it or we cancel it.

4.4 Payment Processing

We use Stripe (stripe.com) to process payments. We do not store or handle your credit card information directly. By providing payment information, you authorise us to charge all Subscription fees incurred through your account. For more information, please refer to Stripe's Services Agreement at stripe.com/legal.

4.5 Cancellation

You may cancel your Subscription at any time through the account settings within the Services or by contacting us at alex@fullstackfounder.ai. Upon cancellation, you will retain access to Pro features until the end of your current Billing Cycle.

4.6 Refunds

Payment obligations are non-cancellable, and fees paid are non-refundable except as required by applicable law. Certain refund requests may be considered on a case-by-case basis at our sole discretion.

5. Free Trial

We may, at our sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial"). If you do not cancel before the end of your Free Trial, your Free Trial will be converted to a paid Subscription, and you authorise us to charge your payment method for continued use of the paid Service. We reserve the right to modify or cancel any Free Trial offer at any time without notice.

6. User Content

6.1 Definition

"User Content" means any and all information and content that you submit to, or use with, the Services, including but not limited to project details, persona configurations, interview questions, and any other data you input.

6.2 Responsibility

You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness, or usefulness by others. You represent and warrant that your User Content does not violate any applicable law or infringe any third-party rights.

6.3 Licence to User Content

By making any User Content available through the Services, you grant us a non-exclusive, transferable, worldwide, royalty-free licence, with the right to sublicense, to use, host, cache, store, reproduce, transmit, and display your User Content solely in connection with operating and providing the Services to you. Subject to the foregoing licence, as between us and you, you retain any and all of your rights to your User Content.

6.4 AI-Generated Content

Content generated by the AI (including persona responses, insights, and summaries) is provided "as is" for informational purposes only. We make no warranties regarding the accuracy, reliability, or suitability of AI-generated content. You acknowledge that AI-generated content:

• May contain errors, biases, or inaccuracies;
• Should not be relied upon as a sole basis for business decisions;
• Does not represent the views or opinions of real individuals;
• Should be validated through additional research methods where appropriate.

6.5 Acceptable Use

You agree not to use the Services to:

• Upload, transmit, or distribute any content that violates any third-party right or applicable law;
• Upload content that is unlawful, harassing, abusive, threatening, harmful, defamatory, or otherwise objectionable;
• Attempt to gain unauthorised access to the Services or any systems or networks connected to the Services;
• Interfere with or disrupt the Services or servers or networks connected to the Services;
• Use the Services for any illegal purpose or in violation of any applicable laws;
• Attempt to extract training data, model weights, or other proprietary information from the AI systems.

7. Data Processing and AI

7.1 AI Providers

The Services use third-party AI providers, including Anthropic (Claude) and Google (Gemini), to power persona generation, interviews, and insights. By using the Services, you acknowledge that your User Content may be processed by these AI providers in accordance with their respective terms and privacy policies.

7.2 No Training on Your Data

Your User Content is processed via API calls for inference purposes only. We do not use your User Content to train AI models. Our AI providers (Anthropic and Google) have committed to not using API data for model training. See our Privacy Policy for more details.

8. Indemnification

You agree to indemnify and hold harmless us and our officers, employees, and agents from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of applicable laws or regulations; or (d) your User Content.

9. Termination

Subject to this Section, these Terms will remain in full force and effect while you use the Services. We may suspend or terminate your rights to use the Services at any time for any reason at our sole discretion, including for any use of the Services in violation of these Terms. Upon termination, your right to access and use the Services will terminate immediately. You understand that any termination may involve deletion of your User Content associated with your Account.

10. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.

WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE.

AI-GENERATED CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED A SUBSTITUTE FOR PROFESSIONAL ADVICE OR RESEARCH WITH REAL USERS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES;
• ANY CONTENT OBTAINED FROM THE SERVICES, INCLUDING AI-GENERATED CONTENT;
• UNAUTHORISED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

12. Third-Party Links

The Services may contain links to third-party websites and services. Such third-party links are not under our control, and we are not responsible for any third-party links. We provide access to these third-party links only as a convenience to you. You use all third-party links at your own risk.

13. General Provisions

13.1 Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Services and updating the "Last revised" date. By continuing to access or use the Services after any revisions become effective, you agree to be bound by the revised Terms.

13.2 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by us on the Services, constitute the entire agreement between you and us regarding the use of the Services.

13.3 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

13.4 Severability

If any provision of these Terms is held to be invalid or unenforceable, the other provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.

13.5 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

13.6 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may freely assign these Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: alex@fullstackfounder.ai

Alex Omeyer trading as Full Stack Founder
United Kingdom